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Privacy Policy

Your privacy is important to us at Waslet

Last Updated: January 2025

At Waslet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, and password when you create an account
  • Profile Information: Profile picture, preferences, and delivery addresses
  • Order Information: Order history, payment information, and delivery preferences
  • Communication: Messages you send to us through customer support

1.2 Automatically Collected Information

We automatically collect certain information when you use our services:

  • Device Information: Device type, operating system, unique device identifiers
  • Location Information: GPS coordinates, IP address, and location-based services
  • Usage Information: App usage patterns, features used, and interaction with our services
  • Technical Information: Log files, cookies, and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery

Processing orders, facilitating deliveries, and providing customer support

Location Services

Finding nearby restaurants, tracking deliveries, and optimizing routes

Communication

Sending order updates, promotional offers, and important service notifications

Service Improvement

Analyzing usage patterns to improve our app and services

Security

Preventing fraud, ensuring account security, and maintaining service integrity

Personalization

Customizing your experience with relevant recommendations and offers

3. Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal obligations
  • Protect our rights and property
  • Ensure user safety and security
  • Prevent fraud or illegal activities

4. Data Security

We implement appropriate security measures to protect your personal information:

Encryption

All data transmission is encrypted using industry-standard SSL/TLS protocols

Secure Storage

Personal information is stored on secure servers with restricted access

Access Control

Only authorized personnel have access to your personal information

Anonymization

We anonymize data when possible to protect your privacy

5. Your Rights and Choices

You have certain rights regarding your personal information:

Access

Request access to your personal information we hold

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information

Opt-out

Opt-out of marketing communications and promotional offers

Data Portability

Request a copy of your data in a portable format

6. Location Services

Our app uses location services to:

  • Find nearby restaurants and stores
  • Provide accurate delivery estimates
  • Track your order in real-time
  • Optimize delivery routes

You can control location permissions through your device settings. However, disabling location services may limit certain app features.

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the updated policy on our website and app
  • Sending you a notification through the app
  • Emailing you if significant changes are made

Your continued use of our services after any changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email

support@waslet.org

Phone

+213 549758661

Address

M'sila City, Algeria